Refund and Returns Policy

BBMFS Solutions (Pty) Ltd
Website: https://bbmfs.co.za
Last Updated: 25 October 2026

1. Introduction

Thank you for shopping with BBMFS Solutions (Pty) Ltd, your trusted online supplier of household, commercial and specialised cleaning products.

At BBMFS Solutions, customer satisfaction is important to us. We aim to provide quality cleaning products, reliable service and a convenient online shopping experience.

We understand that there may be occasions when customers need to return products, request exchanges or apply for refunds.

This Refund and Returns Policy explains our procedures for handling returns, order cancellations, damaged products, incorrect deliveries and refund requests.

Our policy is intended to operate in accordance with applicable South African legislation, including the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).

Nothing in this policy is intended to limit or exclude any statutory consumer rights.

2. Company Information

For the purposes of this policy:

Company: BBMFS Solutions (Pty) Ltd

Website: https://bbmfs.co.za

Physical Address:
9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Email: info@bbmfs.co.za

Products: Household cleaning products, commercial cleaning supplies, specialised cleaning chemicals, cleaning accessories and other goods offered through our online store.

Customer: Any individual or business purchasing products from BBMFS Solutions.

Order: A purchase request submitted through our website and accepted for fulfilment.

3. Our 14-Day Return Policy

BBMFS Solutions offers customers a 14-day return period for eligible products.

Customers may request a return within 14 calendar days after receiving their order, subject to the conditions outlined in this policy.

For voluntary returns where a product is not defective, the following conditions generally apply:

• The return request must be submitted within 14 calendar days of delivery.

• The product must be unused.

• The product must be in its original packaging.

• Any safety seals must remain intact.

• The product must be in a condition suitable for resale.

• Proof of purchase must be provided.

Customers should contact us before returning any products so that we can provide the appropriate return instructions.

This voluntary return policy operates alongside, and does not replace, any applicable statutory cancellation or return rights.

4. Your Order Cancellation Rights

Customers may request cancellation of an order by contacting BBMFS Solutions.

4.1 Cancellation Before Dispatch

If your order has not yet been dispatched, please contact us as soon as possible.

Where cancellation is permitted, we will confirm whether the order can be stopped before dispatch.

If payment has already been received, an appropriate refund will be arranged, subject to any lawful charges that may apply.

4.2 Cancellation After Delivery

For qualifying electronic transactions, customers may have a statutory cooling-off right under the Electronic Communications and Transactions Act.

Where Section 44 of ECTA applies, the statutory cooling-off period is generally seven days after receipt of the goods, subject to the Act’s exclusions and conditions.

BBMFS Solutions also offers its separate 14-day voluntary return period for eligible products.

Where statutory cancellation rights apply, those rights take precedence over any more restrictive conditions in this policy.

4.3 Special and Custom Orders

Products manufactured, prepared or supplied according to a customer’s specific requirements may be subject to different cancellation arrangements where permitted by law.

Customers should confirm the conditions of special or customised orders before making payment.

5. Conditions for Returning Products

To qualify for a voluntary return of a non-defective product, customers should ensure that:

• The product has not been used.

• The original packaging is retained.

• Labels and safety instructions remain attached.

• Containers are properly sealed.

• The product has not been diluted, mixed or altered.

• The product has not been damaged after delivery.

• The product remains suitable for resale.

We may request photographs or additional information to assess the return.

Returns will be evaluated according to the nature of the product, the reason for the return and applicable consumer legislation.

These conditions do not override statutory remedies for defective, unsafe or incorrectly supplied goods.

6. Cleaning Chemicals and Hygiene Products

Because BBMFS Solutions supplies cleaning chemicals and hygiene-related products, certain items require special handling.

For voluntary returns, we may be unable to accept products that:

• Have been opened or used.

• Have broken or removed safety seals.

• Have been diluted or mixed with other substances.

• Have been transferred into different containers.

• Have been improperly stored.

• Have been contaminated after delivery.

• Cannot safely be transported or resold.

Examples may include certain cleaning liquids, detergents, degreasers, disinfectants and hygiene products.

These restrictions are intended to protect customer safety and product quality.

However, customers retain their legal rights where products are defective, unsafe, incorrectly supplied or otherwise qualify for statutory remedies.

7. Damaged, Leaking or Defective Products

We take reasonable care when preparing and dispatching orders.

However, if you receive a product that is damaged, leaking, defective or otherwise unsuitable for its intended purpose, please contact us promptly.

Examples include:

• Broken or cracked containers.

• Leaking bottles.

• Damaged packaging affecting product safety.

• Defective spray mechanisms.

• Incorrectly labelled products.

• Products that do not meet applicable quality standards.

To help us investigate, please provide:

1. Your order number.

2. The product name.

3. A description of the problem.

4. Clear photographs of the product and packaging, where possible.

5. Any other relevant information.

Where a product qualifies for a statutory remedy, BBMFS Solutions will address the matter in accordance with applicable law.

Under Section 56 of the Consumer Protection Act, qualifying defective goods may generally be returned within six months after delivery, with the consumer entitled to the applicable statutory choice of repair, replacement or refund.

Important: Customers should not use leaking, damaged or potentially unsafe cleaning chemicals. Please contact us for safe handling and return instructions before attempting to transport such products.

8. Incorrect Products or Incomplete Orders

If you receive the wrong product or your order is missing an item, please notify BBMFS Solutions as soon as reasonably possible.

Examples include:

• Receiving a different cleaning product from the one ordered.

• Receiving an incorrect container size.

• Receiving an incorrect quantity.

• Missing products from a delivery.

• Receiving an item that does not match the agreed description.

Please provide your order number and details of the discrepancy.

Where BBMFS Solutions is responsible for an incorrect or incomplete order, we will arrange an appropriate solution at no additional cost to the customer, as required by applicable law.

This may include supplying the correct product, completing the order or providing a refund.

9. Products That May Not Qualify for Voluntary Returns

The following products may be excluded from our voluntary 14-day return arrangement where permitted by law:

• Custom-made or personalised products.

• Products manufactured or prepared to customer specifications.

• Opened or used cleaning chemicals.

• Products with broken safety seals.

• Products contaminated or altered after delivery.

• Products that have expired because of improper storage after delivery.

• Products that cannot safely be returned due to their condition.

• Products that have been inseparably mixed with other substances after delivery.

These exclusions apply only where lawful.

They do not remove customers’ statutory rights relating to defective goods, unsafe products, incorrect deliveries or other legally protected circumstances.

10. Sale Items and Promotional Products

Products purchased during specials, promotions or discount campaigns may qualify for returns and refunds.

For voluntary returns, the refund amount will generally be based on the actual price paid for the product.

Promotional conditions may apply to certain offers, provided they comply with applicable legislation.

Sale and discounted products are not automatically excluded from statutory return or refund rights.

Where a discounted product is defective or otherwise qualifies for a legal remedy, customers retain their applicable consumer rights.

11. Bulk Orders and Large Purchases

BBMFS Solutions offers bulk purchasing options and discounts on qualifying orders.

Customers purchasing large quantities are encouraged to confirm product specifications, quantities and delivery arrangements before placing an order.

Voluntary returns of bulk purchases may be subject to additional conditions, including:

• Product condition.

• Original packaging.

• Whether products were specially ordered.

• Whether products were customised.

• The quantity being returned.

• Safe handling and transportation requirements.

Where a bulk order was specifically prepared or customised, cancellation conditions may differ where permitted by law.

Statutory consumer rights remain applicable where the relevant legislation covers the transaction.

12. How to Request a Return

Customers wishing to return a product should follow these steps.

Step 1: Contact BBMFS Solutions

Send an email to info@bbmfs.co.za requesting a return.

Step 2: Provide Your Order Information

Include:

• Your full name.

• Order number.

• Product name.

• Reason for the return.

• Relevant photographs, where applicable.

• Preferred contact details.

Step 3: Await Return Instructions

Our team will review your request and provide the appropriate instructions.

Step 4: Prepare the Product

Where it is safe and appropriate to do so, ensure that the product is securely packaged and that any applicable safety requirements are followed.

Step 5: Return the Product

Follow the return arrangements provided by BBMFS Solutions.

Step 6: Assessment and Resolution

Once the returned product has been received, or sufficient evidence has been obtained where a physical return is unnecessary, we will assess the matter and communicate the appropriate resolution.

13. Return Address

Unless alternative arrangements are provided, approved returns may be directed to:

BBMFS Solutions (Pty) Ltd

9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Email: info@bbmfs.co.za

Please contact us before sending products to this address.

Certain cleaning chemicals may require specialised packaging or transport arrangements.

14. Return Shipping Costs

Return shipping costs depend on the reason for the return and the customer’s applicable legal rights.

14.1 Voluntary Returns

For eligible non-defective products returned under our voluntary 14-day policy, customers may be responsible for reasonable return shipping costs, provided these costs are disclosed and permitted by law.

14.2 Defective or Incorrect Products

Where products are defective, unsafe, incorrectly supplied or otherwise qualify for a statutory remedy, return costs will be handled in accordance with applicable consumer legislation.

Customers will not be required to pay return shipping charges where the law places those costs on BBMFS Solutions.

14.3 Courier Safety

Cleaning chemicals should only be returned using a courier service authorised to transport the relevant products.

Customers must not send leaking, hazardous or improperly sealed products through ordinary courier services without appropriate instructions.

15. Refund Processing

Once a refund has been approved, BBMFS Solutions will arrange payment through an appropriate refund method.

Where practical, refunds will be processed through the original payment method.

Depending on the payment provider and transaction, alternative arrangements may be required.

For approved voluntary returns, we aim to process refunds within 14 days after receiving and assessing the returned products.

Where legislation prescribes a different refund deadline, that statutory deadline will apply.

Banking and payment provider processing times may affect when refunded funds become visible in the customer’s account.

Customers will be informed if additional information is required to complete a refund.

16. Exchanges and Replacements

Where appropriate, customers may request an exchange or replacement.

Exchanges may be available when:

• An incorrect product was delivered.

• A product is defective.

• An item was damaged during delivery.

• A customer requests a different eligible product.

Exchanges are subject to product availability and applicable legal rights.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund.

Additional costs may apply to voluntary exchanges where permitted by law and disclosed in advance.

17. Gifts

If a product was purchased as a gift, the refund process may depend on the original transaction.

Where a refund is due, it will ordinarily be issued to the original purchaser using an appropriate payment method.

Alternative arrangements, such as store credit, may be considered where lawful and agreed upon.

Gift purchases remain subject to applicable consumer protection legislation.

18. Order Processing and Delivery

BBMFS Solutions generally requires approximately 5–7 business days for order processing before dispatch.

This processing period does not include courier delivery time.

Delivery arrangements may be managed through available courier services, including Bob Go.

Customers should note that:

• Processing times may vary according to stock availability.

• Bulk orders may require additional preparation time.

• Courier delivery periods depend on destination and service availability.

• Tracking information may become available after dispatch.

If an order is delayed or cannot be fulfilled, we will address the matter in accordance with the agreed delivery terms and applicable legislation.

19. Refunds for Undelivered Orders

If an order cannot be fulfilled because a product is unavailable or delivery cannot be completed, BBMFS Solutions will contact the customer to discuss the available options.

These may include:

• An alternative product, with customer agreement.

• A revised delivery arrangement.

• Cancellation and an appropriate refund.

Where a customer is legally entitled to cancel because of non-delivery or another qualifying circumstance, the applicable statutory rights and refund requirements will be respected.

20. Customer Responsibilities

Customers are encouraged to:

• Check order details before completing checkout.

• Provide accurate billing and delivery information.

• Inspect products after delivery.

• Report damaged or incorrect items promptly.

• Follow product safety and storage instructions.

• Retain proof of purchase.

• Contact BBMFS Solutions before returning cleaning chemicals.

• Package eligible returns safely.

These responsibilities do not remove any statutory rights available to customers.

21. Consumer Protection and Your Rights

BBMFS Solutions respects customers’ rights under applicable South African legislation.

Depending on the circumstances, relevant protections may include:

• The Consumer Protection Act.

• The Electronic Communications and Transactions Act.

• Other applicable consumer protection legislation.

Customers may have legal rights relating to defective goods, incorrect deliveries, certain online cancellations and failure to deliver within an agreed or legally applicable period.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable law will take precedence.

22. Changes to This Policy

BBMFS Solutions reserves the right to update this Refund and Returns Policy when necessary.

Changes may reflect:

• Updates to applicable legislation.

• Changes in product ranges.

• Revised courier arrangements.

• Changes to payment methods.

• Improvements to customer service procedures.

• Changes in business operations.

The latest version will be published on our website with an updated revision date.

Changes will not unlawfully remove rights arising from orders already concluded.

23. Contact Us

If you have questions regarding returns, refunds, damaged products, incorrect deliveries or order cancellations, please contact us.

BBMFS Solutions (Pty) Ltd

Website: https://bbmfs.co.za

Email: info@bbmfs.co.za

Physical Address:
9C Jacobus Street
Glen Marais
Kempton Park
Gauteng
1619
South Africa

Please include your order number when contacting us about a purchase.

Our team will make reasonable efforts to assist you with your enquiry.

Our Commitment to Customer Satisfaction

At BBMFS Solutions, we believe that quality products and reliable customer service are essential to a positive online shopping experience.

Whether you purchase household cleaning essentials, commercial cleaning supplies or bulk cleaning products, we aim to provide fair, transparent and practical solutions when problems arise.

Thank you for choosing BBMFS Solutions – Making Everyday Cleaning Easier.