Privacy Policy

BBMFS Solutions (Pty) Ltd
Website: https://bbmfs.co.za
Last Updated: 25 October 2026

1. Introduction

Welcome to BBMFS Solutions (Pty) Ltd.

At BBMFS Solutions, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, creating an account, requesting information or purchasing our cleaning products.

This Privacy Policy explains how we collect, use, process, store, protect and, where necessary, share your personal information.

Our website provides customers with convenient access to household cleaning products, commercial cleaning supplies, specialised cleaning solutions and related products.

We aim to provide a secure and trustworthy online shopping experience while respecting your privacy rights.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

By using our website, you acknowledge this Privacy Policy. Where consent is required for particular processing activities, we will request it separately.

2. Company Information

For the purposes of this Privacy Policy, the responsible party is:

Company Name: BBMFS Solutions (Pty) Ltd
Website: https://bbmfs.co.za
Physical Address: 9C Jacobus Street, Glen Marais, Kempton Park, 1619, South Africa
Email Address: info@bbmfs.co.za
Country: South Africa

BBMFS Solutions is responsible for determining how and why personal information is processed in connection with its website and business operations.

3. Definitions

The following terms apply throughout this Privacy Policy:

• Company, We, Us or Our: Refers to BBMFS Solutions (Pty) Ltd.

• Customer, You or Your: Refers to any person or business using our website or purchasing our products.

• Website: Refers to https://bbmfs.co.za.

• Personal Information: Information relating to an identifiable individual or, where applicable, an identifiable juristic person.

• Account: A customer account created to access website features and manage purchases.

• Cookies: Small data files stored on your device to support website functionality and remember certain preferences.

• Service Providers: Third parties that assist with payment processing, delivery, hosting, website maintenance or other business functions.

• Usage Data: Information collected about how visitors interact with our website.

• Processing: Any operation involving personal information, including collection, storage, use, sharing, updating or deletion.

4. Personal Information We Collect

BBMFS Solutions may collect personal information when you visit our website, register an account, place an order, request a quotation or contact our team.

The information we collect depends on how you interact with our website.

4.1 Personal and Contact Information

We may collect:

• First name and surname.

• Company or business name.

• Email address.

• Telephone or mobile number.

• Billing address.

• Delivery address.

• City, province and postal code.

• Information submitted through contact forms.

• Information provided when requesting quotations.

This information allows us to communicate with customers, process orders and provide assistance.

4.2 Order and Purchase Information

When you purchase products through our online store, we may collect:

• Products ordered.

• Product quantities.

• Order numbers.

• Purchase dates.

• Order totals.

• Payment confirmation details.

• Billing and delivery information.

• Order processing and delivery status.

• Customer enquiries relating to purchases.

We use this information to fulfil orders, maintain transaction records and provide customer support.

4.3 Payment Information

BBMFS Solutions offers online payment methods that may include:

• PayFast.

• Ozow.

• Bob Pay.

• Other payment methods made available during checkout.

Payments may be processed through independent payment service providers.

These providers may collect and process payment information according to their own privacy policies and security procedures.

BBMFS Solutions may receive transaction references, payment statuses and other information required to confirm and manage orders.

We do not ordinarily require customers to provide complete payment card details directly to our customer service team.

4.4 Customer Account Information

When creating an account, we may collect information needed to register and maintain your profile.

This may include:

• Your name.

• Email address.

• Username.

• Encrypted or otherwise securely protected login credentials.

• Saved billing and delivery addresses.

• Order history.

• Account preferences.

This information helps you manage purchases and access account-related features.

4.5 Website Usage Information

Certain technical information may be collected automatically when you use our website.

This may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type.

• Operating system.

• Pages visited.

• Date and time of visits.

• Time spent on website pages.

• Referring website addresses.

• Technical and diagnostic information.

This information may be used to maintain website security, understand website performance and improve the shopping experience.

5. How We Collect Personal Information

We may collect information in several ways.

5.1 Information You Provide Directly

This includes information submitted when you:

• Create an account.

• Place an online order.

• Complete a checkout form.

• Request a quotation.

• Contact customer support.

• Submit a product review.

• Subscribe to marketing communications.

• Update account information.

5.2 Information Collected Automatically

Certain information may be collected through cookies, website logs and other technical systems when you browse our website.

5.3 Information from Service Providers

We may receive information from payment providers, courier companies and other authorised service providers where necessary to confirm transactions, fulfil orders or respond to customer enquiries.

5.4 Third-Party Account Services

If our website offers login through third-party services, such as Google or Facebook, we may receive limited account information where you authorise that connection.

Such information will be processed according to the permissions granted and applicable privacy requirements.

6. How We Use Your Personal Information

BBMFS Solutions uses personal information for legitimate business purposes and where permitted by applicable law.

6.1 Processing Customer Orders

We use customer information to:

• Confirm orders.

• Process purchases.

• Verify payments.

• Prepare products for dispatch.

• Arrange deliveries.

• Provide order updates.

• Handle returns and refunds.

• Resolve order-related enquiries.

6.2 Managing Customer Accounts

We use account information to:

• Create and maintain customer accounts.

• Provide access to order history.

• Manage billing and delivery details.

• Support account security.

• Assist with account-related enquiries.

6.3 Customer Communication

We may contact customers regarding:

• Order confirmations.

• Payment confirmations.

• Delivery arrangements.

• Product availability.

• Customer service enquiries.

• Important website or account updates.

Communication may take place by email, telephone or other appropriate channels.

6.4 Website Improvements

We may use website usage information to:

• Improve website functionality.

• Identify technical problems.

• Monitor website performance.

• Improve product navigation.

• Understand customer preferences.

• Maintain website security.

6.5 Marketing and Promotional Communication

Where permitted by law, we may send information about:

• Cleaning product specials.

• New products.

• Bulk order discounts.

• Promotional offers.

• Other relevant BBMFS Solutions products and services.

Where consent is required, we will obtain it before sending direct marketing communications.

Customers may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.

We will respect applicable opt-out requests.

7. Legal Grounds for Processing Personal Information

We process personal information where permitted under POPIA and other applicable legislation.

Depending on the circumstances, processing may be necessary to:

• Conclude or perform a contract with a customer.

• Comply with a legal obligation.

• Protect a legitimate interest of the customer.

• Pursue a legitimate business interest where permitted by law.

• Carry out processing to which the customer has consented.

Where processing depends on consent, customers may withdraw that consent, subject to applicable legal requirements.

Withdrawal of consent does not necessarily affect processing already lawfully completed.

8. Cookies and Tracking Technologies

BBMFS Solutions uses cookies and similar technologies to support website functionality and improve the browsing experience.

Cookies are small files stored on your computer, smartphone or other device.

They may help our website remember your preferences and maintain certain shopping features.

8.1 Essential Cookies

Essential cookies support important website functions, including:

• Shopping cart functionality.

• Checkout processes.

• Customer login sessions.

• Website security.

• Account authentication.

Some website features may not function correctly without these cookies.

8.2 Functional Cookies

Functional cookies may remember customer preferences, including selected settings and account-related preferences.

8.3 Analytics Cookies

Where enabled, analytics cookies may help us understand website traffic and visitor behaviour.

This information can assist us in improving website performance and usability.

8.4 Marketing Cookies

Where implemented and permitted, marketing cookies may be used to measure advertising effectiveness or display relevant promotional content.

We will request consent for non-essential cookies where required.

8.5 Managing Cookies

Customers can manage cookies through their browser settings and any cookie preference controls available on our website.

Disabling certain cookies may affect shopping cart, checkout or account functionality.

For further information, please consult our Cookie Policy.

9. Sharing Personal Information

BBMFS Solutions does not sell customers’ personal information to advertisers or unrelated third parties.

We may share limited information with authorised service providers where necessary for legitimate business purposes.

9.1 Payment Service Providers

Payment providers may receive information necessary to process and verify customer transactions.

9.2 Courier and Delivery Providers

We may share delivery-related information with courier companies, including services accessed through Bob Go.

This may include:

• Customer name.

• Delivery address.

• Contact number.

• Parcel details.

• Order reference information.

This information is shared to arrange and complete deliveries.

9.3 Website Hosting and Technical Support

Authorised hosting providers and technical service providers may process limited information while maintaining our website, systems and security.

9.4 Professional Service Providers

Information may be shared with authorised accountants, legal advisers or other professional service providers where reasonably necessary.

9.5 Legal Requirements

We may disclose information where required by applicable law, a valid court order or a lawful request from an authorised public body.

9.6 Business Transfers

If BBMFS Solutions undergoes a merger, acquisition, restructuring or sale of business assets, relevant personal information may be transferred where lawful and necessary.

Appropriate safeguards and notifications will be considered in accordance with applicable legislation.

10. International Transfers of Personal Information

Certain website hosting, payment, technical support or other service providers may process information outside South Africa.

Where personal information is transferred internationally, BBMFS Solutions will take reasonable steps to ensure that the transfer complies with applicable South African data protection requirements, including Section 72 of POPIA.

Such transfers will be subject to an appropriate lawful basis and safeguards where required.

11. How We Protect Personal Information

Protecting customer information is important to BBMFS Solutions.

We aim to implement reasonable technical and organisational safeguards appropriate to the information we process.

These measures may include:

• Secure website connections.

• Access controls.

• Protected customer account credentials.

• Security monitoring.

• Website software updates.

• Restricted access to customer information.

• Appropriate arrangements with service providers.

• Backup and recovery procedures.

Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.

Customers are encouraged to protect their account passwords and avoid sharing login information with unauthorised individuals.

Where a security compromise triggers legal notification obligations, we will take the steps required under applicable law.

12. How Long We Keep Personal Information

BBMFS Solutions retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

Retention may be necessary for:

• Processing customer orders.

• Maintaining financial records.

• Meeting tax and accounting requirements.

• Resolving customer enquiries.

• Handling returns and refunds.

• Complying with legal obligations.

• Protecting legitimate business interests.

When information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete, destroy or de-identify it securely.

13. Your Privacy Rights

Under POPIA and other applicable legislation, customers have rights concerning their personal information.

Subject to applicable legal requirements, you may request to:

• Confirm whether we hold personal information about you.

• Access personal information held by us.

• Correct inaccurate or incomplete information.

• Request deletion of information where legally appropriate.

• Object to certain processing activities.

• Withdraw consent where processing relies on consent.

• Opt out of direct marketing.

• Submit a complaint concerning the handling of personal information.

We may need to verify your identity before responding to requests involving personal information.

Certain information may need to be retained where required by law or necessary for a lawful purpose.

13.1 Updating Your Information

Registered customers may be able to update certain personal details through the My Account section of our website.

You may also contact us to request assistance with correcting or updating your information.

13.2 Requesting Deletion

Customers may request deletion of personal information where applicable.

However, some records may need to be retained to meet accounting, tax, contractual or other legal requirements.

14. Children’s Privacy

BBMFS Solutions operates an online store intended primarily for adult customers and businesses.

We do not intentionally collect personal information from children without an appropriate lawful basis.

Under POPIA, additional requirements generally apply to processing personal information relating to children under the age of 18.

Where necessary, we will obtain authorisation from a competent person or rely on another lawful exception before processing such information.

Parents or guardians who believe a child has provided personal information without appropriate authorisation may contact us.

We will investigate the matter and take appropriate action.

15. Product Reviews and Customer Comments

Customers may have the opportunity to submit product reviews, ratings or comments through our website.

Information submitted publicly may be visible to other website visitors.

Customers should avoid including sensitive personal information in publicly accessible reviews or comments.

BBMFS Solutions may moderate content to prevent spam, unlawful material or inappropriate submissions.

Personal information associated with reviews will be processed according to this Privacy Policy.

16. Links to Third-Party Websites

Our website may contain links to external websites, including:

• Payment service providers.

• Courier and delivery services.

• Product manufacturers.

• Other businesses.

• Social media platforms.

• External information resources.

These websites may operate under their own privacy policies.

BBMFS Solutions does not control the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external websites before submitting personal information.

17. Social Media and External Platforms

BBMFS Solutions may communicate with customers through social media platforms or other external communication services.

When interacting with us through these platforms, information may also be processed by the relevant platform provider.

Customers should consult the privacy policies of those platforms for information about their data practices.

We will process information received through these channels according to applicable law and this Privacy Policy.

18. Direct Marketing and Promotional Offers

We may communicate information about cleaning products, promotions, discounts and other relevant offers where permitted by law.

Electronic direct marketing will be conducted in accordance with applicable requirements, including POPIA.

Where required, we will obtain consent before sending promotional communications.

Customers may request to stop receiving marketing messages at any time.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages relating to existing orders or customer accounts.

19. Changes to This Privacy Policy

BBMFS Solutions may update this Privacy Policy from time to time.

Updates may be necessary because of:

• Changes in legislation.

• Changes to website functionality.

• New payment or delivery services.

• Changes in business operations.

• Improvements to privacy and security procedures.

• Changes to the way personal information is processed.

The updated Privacy Policy will be published on this page.

Where required by law, we will provide additional notification or obtain consent for material changes.

Customers are encouraged to review this page periodically.

20. Complaints and the Information Regulator

If you have concerns about how BBMFS Solutions collects, uses or protects personal information, please contact us first so that we can investigate your concerns.

You also have the right to approach the Information Regulator of South Africa regarding potential violations of applicable data protection legislation.

Information about the regulator and its complaints procedures is available at:

https://inforegulator.org.za

21. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

BBMFS Solutions (Pty) Ltd

Address:
9C Jacobus Street
Glen Marais
Kempton Park
1619
South Africa

Email: info@bbmfs.co.za

Website: https://bbmfs.co.za

You may also contact us through the enquiry form available on our website.

We will make reasonable efforts to respond to privacy-related requests within the timeframes required by applicable law.

Our Commitment to Your Privacy

At BBMFS Solutions, we believe that protecting customer information is an important part of providing professional and reliable online shopping services.

Whether you are purchasing household cleaning essentials, ordering commercial cleaning supplies or requesting bulk quantities, we aim to handle your personal information responsibly and transparently.

Thank you for trusting BBMFS Solutions with your cleaning product needs.