Terms and Conditions

BBMFS Solutions (Pty) Ltd
Website: bbmfs.co.za
Last Updated: 25 October 2026

1. Introduction

Welcome to BBMFS Solutions (Pty) Ltd, your online destination for quality household, commercial and specialised cleaning products.

These Terms and Conditions govern your access to and use of our website, online store, products and related services.

By accessing our website, creating an account or placing an order, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them.

If you do not agree with any part of these terms, please discontinue using our website.

BBMFS Solutions (Pty) Ltd operates in South Africa, and these Terms and Conditions are governed by applicable South African legislation.

Nothing in these terms is intended to limit or exclude any consumer rights that cannot lawfully be waived.

2. Definitions

For the purposes of these Terms and Conditions:

• Company, We, Us or Our: Refers to BBMFS Solutions (Pty) Ltd.

• Customer, You or Your: Refers to any individual or business accessing our website or purchasing our products.

• Website: Refers to the BBMFS Solutions online store at bbmfs.co.za.

• Products: Refers to cleaning products, household cleaning supplies, commercial cleaning solutions, accessories and other goods offered through our website.

• Order: Refers to a request submitted by a customer to purchase products from our online store.

• Business Days: Refers to Mondays through Fridays, excluding South African public holidays.

• Courier: Refers to an independent delivery service responsible for transporting purchased products to customers.

3. Website Usage

Customers may use our website to browse products, compare available items, request information and place orders.

By using our website, you agree to:

• Provide accurate and complete information when placing orders.

• Use our website only for lawful purposes.

• Respect the intellectual property rights of BBMFS Solutions.

• Refrain from attempting to interfere with website security or functionality.

• Avoid submitting fraudulent orders or misleading information.

• Not use our website for unauthorised commercial activities.

We reserve the right to restrict access to our website where misuse, fraud or unlawful activity is reasonably suspected.

4. Products and Availability

BBMFS Solutions offers a variety of cleaning products suitable for household, commercial and specialised cleaning applications.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate and up to date.

However, please note that:

• Product packaging and labels may occasionally differ from images displayed.

• Product availability may change without prior notice.

• Certain products may be temporarily unavailable.

• Product specifications may change where manufacturers update their products.

• Images are provided for illustrative purposes unless otherwise stated.

We reserve the right to correct genuine errors in product information and pricing, subject to applicable consumer protection legislation.

If a product becomes unavailable after an order has been placed, we will contact the customer to discuss an appropriate alternative, revised delivery arrangement or refund.

5. Pricing and Payments

All product prices are displayed in South African Rand (ZAR) unless otherwise indicated.

Prices are subject to change without prior notice. However, price changes will not ordinarily affect orders already accepted at the agreed price.

Delivery charges, where applicable, are calculated or communicated during the checkout process.

BBMFS Solutions offers secure online payment options, which may include:

• PayFast

• Ozow

• Bob Pay

• Other payment methods displayed at checkout

Available payment methods may change from time to time.

Customers are responsible for ensuring that payment details are correct and that sufficient funds are available to complete their purchases.

Orders requiring payment will only be processed once payment has been successfully confirmed, unless another payment arrangement has been agreed upon in writing.

Any applicable taxes will be displayed in accordance with South African tax requirements.

6. Placing an Order

Customers can purchase products by selecting their preferred items, adding them to their shopping cart and completing the checkout process.

Before submitting an order, customers should verify:

• Product names and descriptions.

• Selected quantities.

• Product prices.

• Billing information.

• Delivery addresses.

• Contact details.

• Applicable delivery charges.

After successfully submitting an order, customers may receive an order confirmation by email.

An automated order acknowledgement does not necessarily mean that the order has been accepted for fulfilment.

Orders remain subject to payment confirmation, product availability and any other conditions disclosed during checkout.

We reserve the right to decline or cancel orders where there is a legitimate reason, including suspected fraud, stock unavailability or an obvious pricing error, subject to applicable law.

Where payment has already been received for an order that cannot be fulfilled, an appropriate refund will be arranged.

7. Bulk Orders and Discounts

BBMFS Solutions may offer discounted pricing on qualifying bulk purchases.

Bulk discounts are subject to the following conditions:

• Discounts apply only to eligible products and quantities.

• Discount thresholds may vary between products.

• Promotional discounts may not always be combined.

• Bulk pricing is subject to product availability.

• Certain bulk purchases may require additional processing time.

Where applicable, bulk discounts will be displayed on the product page, in the shopping cart or during checkout.

Customers requiring large quantities or customised purchasing arrangements are encouraged to contact BBMFS Solutions before placing their orders.

We reserve the right to amend promotional offers and discount structures, subject to any existing accepted orders and applicable law.

8. Order Processing Times

At BBMFS Solutions, we aim to prepare and process customer orders as efficiently as possible.

Please allow approximately 5–7 business days for order processing before dispatch.

This processing period may vary depending on:

• Product availability.

• Order quantities.

• Bulk purchases.

• Supplier availability.

• Public holidays.

• Unexpected operational delays.

The processing period does not include the time required for courier delivery.

Where a significant delay is anticipated, we will make reasonable efforts to inform the customer.

Any statutory rights relating to delayed delivery remain applicable.

9. Delivery and Shipping

BBMFS Solutions provides delivery services through available courier partners, including Bob Go, where applicable.

Delivery charges may depend on:

• Delivery location.

• Parcel weight.

• Parcel dimensions.

• Product quantities.

• Courier service availability.

Where supported, delivery costs are calculated during checkout.

Customers are responsible for providing complete and accurate delivery information.

Incorrect or incomplete delivery details may result in additional charges or delays.

Once an order has been dispatched, delivery timeframes depend on the courier service and destination.

Estimated delivery dates are provided as guidance and are not guaranteed unless expressly agreed.

BBMFS Solutions will assist customers with reasonable delivery enquiries; however, independent courier operations may be subject to delays outside our direct control.

Nothing in this section excludes our responsibilities under applicable South African consumer legislation.

10. Order Tracking

Customers may be able to track dispatched orders through the tracking information supplied by BBMFS Solutions or the relevant courier provider.

Tracking information generally becomes available after the courier has collected or registered the parcel.

Customers should allow sufficient time for tracking systems to update.

If tracking information is unavailable or a delivery appears significantly delayed, customers are encouraged to contact our support team.

11. Returns, Refunds and Exchanges

BBMFS Solutions aims to provide quality products and a satisfactory shopping experience.

Returns, refunds and exchanges are handled in accordance with our Refund and Returns Policy and applicable South African legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act where applicable.

Customers should contact us if they receive:

• Incorrect products.

• Damaged goods.

• Defective products.

• Incomplete orders.

• Products that do not match their descriptions.

Customers may be asked to provide an order number, photographs or other reasonable information to help us assess the issue.

Certain products may be subject to specific return conditions due to their nature, provided those conditions comply with applicable law.

Customers retain all statutory rights relating to defective goods, including applicable rights to repair, replacement or refund.

For full details, please consult our Refund and Returns Policy.

12. Product Safety and Responsible Use

BBMFS Solutions supplies cleaning products intended for their stated purposes.

Customers are responsible for reading and following the instructions, warnings and safety information supplied with each product.

For your safety:

• Keep cleaning products away from children and pets.

• Store products according to label instructions.

• Avoid mixing cleaning chemicals unless expressly permitted by the manufacturer.

• Use suitable protective equipment where recommended.

• Follow dilution instructions where applicable.

• Never transfer chemicals into unlabelled food or beverage containers.

• Use products only for their intended applications.

BBMFS Solutions is not responsible for damage caused solely by improper use, incorrect storage or failure to follow reasonable product safety instructions, to the extent permitted by law.

This provision does not limit any statutory rights or liabilities that cannot lawfully be excluded.

13. Customer Accounts

Customers may have the option to create an account on our website.

Account holders may be able to:

• View previous orders.

• Manage billing and delivery addresses.

• Update personal information.

• Access order details.

• Manage account credentials.

Customers are responsible for maintaining the confidentiality of their login details.

If you suspect unauthorised access to your account, please contact us as soon as possible.

We reserve the right to suspend accounts where fraudulent or unlawful activity is reasonably suspected.

14. Wishlist and Shopping Cart

Our website may provide wishlist and shopping cart features to make online shopping more convenient.

Adding a product to a wishlist or shopping cart does not guarantee product availability or reserve stock.

Product prices and availability may change before an order is completed.

Customers should review their shopping carts before proceeding to checkout.

15. Cookies

BBMFS Solutions uses cookies and similar technologies to improve website functionality and provide a more convenient browsing experience.

Cookies may be used to:

• Remember shopping cart contents.

• Maintain customer login sessions.

• Support website security.

• Improve website performance.

• Analyse website traffic.

• Remember selected preferences.

Certain cookies are necessary for essential website functionality.

Other cookies may require customer consent, depending on their purpose and applicable law.

For additional information, please refer to our Cookie Policy and Privacy Policy.

16. Privacy and Personal Information

BBMFS Solutions respects the privacy of its customers and website visitors.

We collect and process personal information only where there is a lawful basis for doing so.

Information may include:

• Customer names.

• Contact details.

• Billing addresses.

• Delivery addresses.

• Order information.

• Account details.

• Website usage information.

Personal information may be shared with authorised service providers where reasonably necessary to process payments, fulfil orders, arrange deliveries or provide website services.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

Please consult our Privacy Policy for more information about the collection, use, storage and protection of personal information.

17. Intellectual Property and Copyright

Unless otherwise stated, BBMFS Solutions (Pty) Ltd or its licensors own or have permission to use the intellectual property displayed on our website.

This may include:

• Company logos.

• Website designs.

• Product descriptions.

• Graphics and illustrations.

• Photographs.

• Written content.

• Promotional materials.

All applicable intellectual property rights are reserved.

Customers may view and use website content for personal, non-commercial purposes.

Without prior written permission, you may not:

• Republish substantial website content.

• Reproduce or distribute copyrighted materials.

• Sell or license our website content.

• Use our company logo for unauthorised commercial purposes.

• Misrepresent ownership of our intellectual property.

Nothing in this section restricts uses permitted by applicable copyright law.

18. Customer Reviews and Comments

BBMFS Solutions may allow customers to submit product reviews, ratings, comments or other feedback.

By submitting content, you confirm that:

• The content reflects your genuine experience or opinion.

• You have the right to submit it.

• It does not infringe another person’s intellectual property rights.

• It does not contain unlawful, threatening or defamatory material.

• It does not contain misleading promotional content or spam.

• It does not unlawfully disclose another person’s private information.

Customer reviews represent the opinions of the individuals submitting them and do not necessarily reflect the views of BBMFS Solutions.

We reserve the right to moderate or remove content that violates these terms or applicable law.

By submitting a review or comment, you grant BBMFS Solutions a non-exclusive, royalty-free licence to display, reproduce and use that content in connection with our website and legitimate business activities, subject to applicable law.

19. Links to Third-Party Websites

Our website may contain links to external websites, including payment providers, courier services, suppliers and other businesses.

These links are provided for customer convenience.

BBMFS Solutions does not control the content, security or privacy practices of independent third-party websites.

Customers are encouraged to review the terms and privacy policies of external websites before using their services.

We are not responsible for third-party content or services except where applicable law provides otherwise.

20. Linking to Our Website

Other websites may link to BBMFS Solutions provided that the link:

• Is lawful and not misleading.

• Does not falsely suggest endorsement or sponsorship.

• Does not damage or misrepresent our business reputation.

• Does not infringe our intellectual property rights.

• Does not appear alongside unlawful or harmful content.

Prior written permission is required to use our logo or branding in a manner that suggests a formal partnership or endorsement.

We reserve the right to request the removal of links that violate these conditions.

21. Website Security

We take reasonable measures to maintain the security and functionality of our website.

Customers must not:

• Attempt unauthorised access to website systems.

• Introduce viruses, malware or harmful software.

• Interfere with website operations.

• Attempt to obtain confidential customer information.

• Use automated systems in a manner that disrupts website functionality.

We may investigate suspected security violations and take appropriate action where necessary.

22. Website Availability

BBMFS Solutions makes reasonable efforts to maintain a reliable and accessible online shopping experience.

However, website availability may occasionally be affected by:

• Scheduled maintenance.

• Technical difficulties.

• Internet connectivity problems.

• Hosting service interruptions.

• Security updates.

• Circumstances outside our reasonable control.

We do not guarantee uninterrupted website availability.

Where reasonably possible, we will work to restore affected services promptly.

23. Limitation of Liability

BBMFS Solutions aims to provide accurate information, reliable products and professional customer service.

To the extent permitted by applicable law, we are not responsible for losses resulting solely from:

• Unauthorised or improper use of our website.

• Customer-provided information that is incorrect or incomplete.

• Product misuse contrary to supplied safety instructions.

• Events outside our reasonable control.

• Independent third-party services for which we are not legally responsible.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, nothing in these terms is intended to remove or reduce customers’ rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African legislation.

24. Changes to These Terms and Conditions

BBMFS Solutions reserves the right to update these Terms and Conditions when necessary.

Changes may be made to reflect:

• Business developments.

• Website improvements.

• Changes in products or services.

• Updated payment or delivery arrangements.

• Changes in applicable legislation.

• Customer service improvements.

Updated Terms and Conditions will be published on this page with a revised date.

Changes will not retrospectively remove rights arising under an already concluded agreement where doing so would be unlawful.

Customers are encouraged to review this page periodically.

25. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes relating to website use, product purchases or services will be addressed in accordance with applicable South African law.

Customers retain their rights to approach appropriate consumer protection bodies, regulators or courts where permitted by law.

26. Contact Information

If you have any questions regarding these Terms and Conditions, your orders or our products, please contact BBMFS Solutions.

Company Name: BBMFS Solutions (Pty) Ltd

Website: bbmfs.co.za

Address: 9C Jacobus Street, Glen Marais, Kempton Park, 1619, South Africa

For general enquiries, please use the contact details or enquiry form provided on our website.

Our team will make reasonable efforts to assist you with your enquiry.

Thank you for choosing BBMFS Solutions!

We appreciate your support and look forward to providing quality cleaning products, convenient online shopping and professional customer service.

By shopping with BBMFS Solutions, you are supporting a South African business committed to making everyday cleaning easier for homes and businesses.